Company Name: ELEVEN PROJECT d.o.o. Sarajevo
Address: Mula Mustafe Bašeskije 24, 71000 Sarajevo, Bosnia and Herzegovina
Contact Number: +387 33/570-355
Email: info@hotel-sokak.ba
Website: hotel-sokak.ba
Company ID: 4201662070009
Currency: BAM (Convertible Mark)
Hotel Sokak offers a range of accommodation options in the heart of Sarajevo. Guests can book rooms directly through our website, enjoying secure and convenient online booking services. Each room is equipped with modern amenities, and our dedicated staff is committed to providing an exceptional stay.
All transactions made on our website are processed through secure payment gateways. We use the latest encryption technologies to protect your credit card information. During the payment process, your data is encrypted and transmitted over a secure connection, ensuring that your information remains safe and confidential.
Hotel Sokak is committed to protecting your personal data. We collect only the information necessary to process your booking and ensure a pleasant stay. Your data will never be shared with third parties without your explicit consent. All personal information is stored securely and handled in accordance with applicable data protection laws.
By making a reservation on our website, you agree to the terms and conditions set forth by Hotel Sokak. All bookings are subject to availability, and the total cost will be clearly communicated before finalizing the purchase. Payments must be made in BAM, and you will receive a confirmation email once your payment is successfully processed.
If you need to cancel your reservation, please contact us as soon as possible. Refunds will be issued according to our cancellation policy, which may vary depending on the booking terms. Generally, cancellations made within 48 hours of the booking date are eligible for a full refund. Please note that refunds may take several business days to process.
The confidentiality of your data is protected and secured by using the latest version of TLS encryption. The online payment pages are secured by using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a process of data encryption to prevent unauthorized access during transmission. This ensures secure transmission of information and prevents unauthorized access to data during communication between the user's computer and the WebPay service, and vice versa. The WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access. The Monri Payment Gateway is certified according to the PCI DSS Level 1 security standard as required by Visa and MasterCard regulations. The merchant does not store credit card numbers, and the numbers are not available to unauthorized persons.
We are committed to providing protection of customers' personal data by collecting only the necessary, basic information about customers/users that is necessary to fulfill our obligations; informing customers about how we use the collected data, regularly giving customers the option of choosing how their data is used, including the option to decide whether or not to remove their name from the lists used for marketing campaigns. All user data is strictly protected and available only to employees who need this data to perform their work. All our employees and business partners are responsible for respecting the principles of privacy protection.
Your privacy is important to us. All personal data provided during the booking or payment process is handled in accordance with our privacy policy, ensuring that your information is kept secure and confidential. We do not sell or share your information with third parties for marketing purposes.
If you need any assistance, feel free to contact us:
Email: info@hotel-sokak.ba
Phone: +387 33/570-355
